Artificial Intelligence changes customer service faster than many people think.

A recent study by Greven Medien GmbH & Co. KG clearly shows how far AI-based solutions have already become part of consumers' everyday lives—and where there is still potential for growth.

The most important facts from the study

• 44% of respondents have already had experience with AI-supported customer service.
• 50% see digital appointment booking as a clear advantage.
• 56% regularly use AI tools such as chatbots or voice assistants.
• 40% continue to express concerns about data protection.

These figures show that acceptance of AI in customer service is growing steadily—at the same time, trust in data security remains a decisive factor.

Why trust is key

While many consumers experience the speed and efficiency of AI systems on a daily basis, when it comes to personal data or sensitive matters, transparency and GDPR compliance determine whether AI is perceived as helpful or risky.

In Germany in particular, customers attach great importance to data protection and data sovereignty. Companies that use AI solutions for call centers or digital service channels must therefore offer both: efficiency through automation and security through clear guidelines.

Aristech: Smart AI solutions for true customer value

With Aristech GmbH, companies rely on AI solutions that are 100% GDPR-compliant and can be seamlessly integrated into existing IT infrastructures. Our technologies enable:

• Call center automation with intelligent voicebots and voice assistants
• Self-service portals that automatically understand and resolve inquiries
• Data analysis tools that measurably improve service quality
• Flexible hosting models – from secure cloud infrastructure in the EU to on-premise systems

This enables companies to create future-proof customer communication that focuses on both data protection and user experience.

Conclusion: AI as a chance for better service experiences

The study clearly shows that consumers are increasingly open to AI in customer service—provided there is transparency and security. Companies that invest in smart automation now not only secure competitive advantages, but also create genuine customer satisfaction.

The full study can be found here